Monitoring - We have identified the problem and released an update. Retailers processing responses should now be reporting back in to Vend. If customers still experience issues Vend recommends clearing the cache for the web and restarting the Vend app.
Vend will continue to monitor the issue and update the status again at a later time.
May 12, 17:49 UTC
Investigating - We are currently experiencing an issue where retailers using our direct payment integrations do not receive a confirmation from the terminals once the payments are processed on the terminal. You can still process non-integrated payments on the payment terminal if your terminal supports standalone mode. We are actively investigating this issue and will provide more updates as they will become available.

Terminals that support standalone mode:
- Clover Flex and Mini
- Ingenico Desk and Move 5000
- Pax A920, A60 and A80
May 12, 16:37 UTC
POS ? Operational
Register for Mac & PC ? Operational
Reporting Operational
Inventory Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Setup Operational
Register for iPad Operational
Ecommerce ? Operational
www.vendhq.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 12, 2021

Unresolved incident: Issues with direct payment integrations.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - This issue has been resolved. All emails are being processed without delay.
May 7, 05:10 UTC
Identified - This issue now only affects loyalty emails, which are still not being processed at this time. All other transactional emails, including stock order and email verification emails are being processed without delay. We are working on a solution to this problem as soon as possible.
May 7, 00:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Delayed emailed stock orders and certain other outbound emails from Vend are currently being processed. Apologies for this inconvenience.
May 6, 23:14 UTC
Investigating - Emailed stock orders and certain other outbound emails from Vend are currently delayed. We're working to resolve this issue as quickly as possible.
May 6, 20:57 UTC
May 6, 2021
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 08:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 08:00 UTC
Scheduled - We are performing database maintenance, this may impact integrated payments for 30 seconds - 2 minutes. Standalone/un-integrated payments are not impacted i.e. you can still process un-integrated payments on the payment terminal if your terminal supports standalone mode.
Apr 29, 23:27 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Resolved - This incident has now been resolved.
Apr 29, 03:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 00:02 UTC
Investigating - We’re investigating an issue preventing retailers from accessing Vend. We’ll send updates as they arise, thanks for your patience.
Apr 27, 23:32 UTC
Apr 28, 2021