Vend Status

All Systems Operational

POS Operational

Reporting Operational

Inventory Operational

Customer Management Operational

Gift Cards & Store Credits Operational

Setup Operational

Ecommerce Operational

www.vendhq.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 25, 2021

No incidents reported today.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

Errors Listing Customers

Resolved - This incident has been resolved.
Feb 23, 05:44 UTC

Update - We are continuing to monitor for any further issues.
Feb 23, 05:04 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 05:04 UTC

Investigating - We have received reports that some retailers are receiving errors when trying to list search for customers. We are investigating.
Feb 23, 04:57 UTC

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

SmartPay

Resolved - SmartPay has implemented a fix. Rebooting the terminal and re-pairing the terminal in case it was unpaired should resolve any remaining issues.
Feb 19, 22:57 UTC

Monitoring - We have been notified that our payment partner SmartPay is currently experiencing an outage. Retailers using SmartPay to take payments may be affected by this outage. For processing your payments manually, please reach out to SmartPay support.

We’ll keep you informed with status updates as they come.
Feb 19, 22:37 UTC

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.