All Systems Operational
Lightspeed Retail (X-Series) ? Operational
90 days ago
99.81 % uptime
Today
Retail POS ? Operational
Reporting Operational
Inventory Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Setup Operational
Retail POS for iPadOS Operational
Sales History ? Operational
90 days ago
100.0 % uptime
Today
Products ? Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.44 % uptime
Today
www.vendhq.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 15, 2022
Resolved - This incident has been resolved.
Aug 15, 03:06 UTC
Monitoring - We have released a fix to the issue that we suspect was causing loading issues on Sell Screen
Aug 15, 01:53 UTC
Investigating - We’re currently investigating an issue causing retailers to not be able to load the sell screen. Thanks for your patience, we’ll keep you informed with updates as they arise.
Aug 15, 01:33 UTC
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022
Completed - The scheduled maintenance has been completed.
Aug 8, 02:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 02:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 8, 01:40 UTC
Scheduled - Lightspeed Retail will be undergoing a required maintenance which should take up to three minutes. Integrated payments can’t be processed during this period.
Aug 8, 01:39 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - This incident has been resolved.
Aug 2, 19:56 UTC
Update - The backlog has now been cleared and all sales, products and inventory changes have caught up. We will continue to monitor the situation to ensure it doesn't reoccur.
Jul 29, 10:05 UTC
Monitoring - We have updated the affected systems and they are now working through the backlog of sales and products. We will continue to monitor this process until all data has caught up.
Jul 29, 08:21 UTC
Update - We’re currently investigating an issue causing retailers to experience delays when creating products, updating inventory levels, and viewing sales in Sales History. Thanks for your patience, we’ll keep you informed with updates as they arise.
Jul 29, 03:33 UTC
Investigating - The fix applied earlier has not resolved the issue, investigating further. Thanks for your patience, we’ll keep you informed with updates as they arise.
Jul 28, 16:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 07:11 UTC
Investigating - We’re currently investigating an issue causing retailers to experience delays when creating products, updating inventory levels, and viewing sales in Sales History. Thanks for your patience, we’ll keep you informed with updates as they arise.
Jul 28, 04:25 UTC
Aug 1, 2022

No incidents reported.