Vend Status

All Systems Operational

POS Operational

Reporting Operational

Inventory Operational

Customer Management Operational

Gift Cards & Store Credits Operational

Setup Operational

Ecommerce Operational

www.vendhq.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 2, 2020

No incidents reported today.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

Errors When Running Reports

Resolved - This incident has been resolved.
May 22, 10:21 UTC

Monitoring - The issue affecting reporting has been resolved, it is no longer returning errors to retailers and all data is up to date. We appreciate your understanding while we worked to resolve this issue.
May 22, 10:20 UTC

Update - We have implemented a fix for the issue, reporting is no longer returning errors however data will still be out of date while we ensure the system has recovered fully.
May 22, 10:06 UTC

Identified - We have identified the issue and are working to rectify it. Reporting should be showing data again, however the data will be out of date. We appreciate your understanding while we continue to work to resolve this issue.
May 22, 09:34 UTC

Investigating - We’re aware of an issue causing errors when running reports. The team is working hard to resolve this and will keep you updated. We appreciate your understanding.
May 22, 09:15 UTC

May 21, 2020

No incidents reported.

May 20, 2020

Intermittent issues loading Vend Ecommerce

Resolved - This issue has been resolved, all Vend Ecommerce stores are operating normally. Thank you for your patience
May 20, 23:11 UTC

Monitoring - A fix has been applied and we're monitoring the results. Thank you for your patience.
May 20, 22:27 UTC

Investigating - We're investigating an issue preventing some Vend Ecommerce stores to load. The team is working on this and will keep you informed with updates. Thanks for your patience.
May 20, 21:59 UTC

Out of Date Sales History

Resolved - This incident has been resolved and all data in the affected systems is up to date. Thanks very much for your patience and sorry for any inconvenience.
May 20, 02:42 UTC

Monitoring - We have released a fix for the underlying issue and expect data to catch up shortly. Thanks for your patience, we’ll keep you informed with updates as they arise.
May 20, 02:29 UTC

Identified - The issue has been identified and a fix is being implemented.
May 20, 02:16 UTC

Investigating - We’re currently investigating an issue causing Sales History and the Product List to return out-of-date results to Vend retailers. Thanks for your patience, we’ll keep you informed with updates as they arise.
May 20, 01:58 UTC

May 19, 2020

No incidents reported.